Welcome to MORI! By using our website or purchasing our products, you agree to the following terms and conditions.
1. Company Information: MORI is a provider of lifestyle products, including paintings, artworks, puzzles, digital scroll painting, and more. We are registered under the name MORI and can be contacted via email at hello@mori-life.in.
2. GST and Taxes: We charge GST on all products and pay the relevant taxes for the betterment of our country
3. Payment Gateway: We use Razorpay as our payment gateway, which provides a safe and secure online transaction experience.
4. Shipping: We partner with Shiprocket to provide multiple courier company options, including FedEx, BlueDart, Delhivery, Ecom Express, Xpressbees, and Aramex, to ensure fast and reliable delivery to your doorstep. We ship products directly from our facility located in Srinagar Garhwal, and strive to deliver your order within 3-5 business days. Please note that delivery times may vary depending on your specific location.
5. Customer Service: If you have any questions or concerns regarding the status of your delivery, please do not hesitate to contact our customer service team at hello@mori-life.in. We are committed to resolving any issues you may encounter with our products
6. Return Policy: If you receive a damaged or defective product, please notify us within 24 hours of receipt by emailing hello@mori-life.in. We may request a snapshot or an unboxing video that clearly shows the AWB number or order number. If we deem the product to be damaged or defective, we will initiate a return process.
7. Cancellation: If you wish to cancel an order that has not yet been shipped, you can do so from the “My Orders” or “Track Order” sections of our website, or by emailing us at hello@mori-life.in. If the order has already been shipped, it cannot be canceled, and the return policy mentioned above is applicable
8. Bulk Orders: For bulk orders, please contact us at bulk@mori-life.in
9. User Restrictions: By using our website, you agree not to copy or reproduce any content, images, or information provided on our website without our express written consent. You also agree not to engage in any activity that may damage, disable, or impair our website or interfere with any other party’s use and enjoyment of our website.
Thank you for choosing MORI, and we look forward to serving you again soon!
Effective Date: May 1, 2023